Frequently Asked Questions

Everything you need to know about your Aer shopping experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Return shipping is free for all domestic orders.

How do I determine my correct size?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Aer is committed to ethical fashion. We use organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.

Can I track my order once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.